At CHIC THREADS BOUTIQUE LLC, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your purchase, please refer to the following refund policy:
Refund Eligibility
You may request a refund within 15 days of receiving the goods. Requests submitted after this period will not be accepted.
Refunds are available for unused, unwashed, and undamaged items, returned in their original packaging and with labels intact.
Refund Request Process
To request a refund, please first contact our customer service team via email ([email protected]) to submit your request. Please provide your order number and reason for return.
Return address: 105 S TUSCAWILLA RD SAN MATEO FL 32187
Once your request is approved, we will provide you with a return address and instructions.
Return Shipping Costs
Unless the item is defective or faulty, we will not cover return shipping costs. Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping method to send your return package to ensure we can confirm your return shipment.
Refund Processing Time
Once we receive the returned goods and confirm they meet the refund requirements, we will process your refund within 7-10 business days.
Your refund will be credited to your original payment method. The exact arrival time may vary depending on the bank or payment method.
Special Items
Some items are not eligible for refunds. Please carefully review the product description before purchasing.
Order Errors and Defects
If you receive a defective item or it does not match your order, please contact us within 48 hours of receiving it. We will provide a replacement or refund.
For any questions or further assistance, please feel free to contact us. Thank you for choosing CHIC THREADS BOUTIQUE LLC. We look forward to providing you with the best shopping experience!
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